♡ Refund Policy

At Inssa Unnie, we strive to provide our customers with high-quality products and exceptional customer service. We understand that sometimes, a product may not meet your expectations or you may change your mind after making a purchase. However, please note that we do not accept returns or offer refunds for any reason.

Our no returns policy is in place to ensure the integrity and authenticity of our products. As an ecommerce store specializing in fan goods, we take great care in sourcing and curating items that are of the highest quality and meet the expectations of our customers. By not accepting returns, we can guarantee that every product you receive from us is brand new and has not been previously used or handled.

We encourage you to carefully review the product descriptions, images, and specifications before making a purchase. If you have any questions or concerns about a specific item, please don't hesitate to contact our customer support team. We are here to assist you and provide any additional information you may need to make an informed decision.

In the unlikely event that you receive a damaged or defective product, please contact us within 48 hours of receiving your order. We will work with you to resolve the issue and ensure your satisfaction. Please provide detailed information and photographic evidence of the damage or defect so that we can assess the situation accurately.

While we do not offer refunds, we are committed to providing a positive shopping experience for our customers. If you have any questions or concerns about your order, please reach out to our customer support team. We value your feedback and will do our best to address any issues that may arise.

Thank you for choosing Inssa Unnie as your trusted source for K-pop fan goods. We appreciate your support and look forward to serving you.